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Buyer FAQ

Buyer questions, clear answers

Common procurement, product, documentation and shipping questions. Can't find what you need? Contact our commercial team directly.

How do I submit an RFQ?
Use the Contact & RFQ form with your product/grade, required quantity, and delivery destination. Our commercial team responds within one business day.
Do you export worldwide?
We currently supply six active export markets — Egypt, India, Kenya, Pakistan, Saudi Arabia and Turkey — from our Dubai, UAE head office. Additional markets are considered on a case-by-case basis; contact us to check availability for your destination.
Which products do you supply?
Three core categories across 11 grades: HDPE (blow moulding, injection moulding, pipe, film and bag grades), Polypropylene (homopolymer, random copolymer, impact copolymer, raffia/tape and woven bags), and Zinc Sulphate Monohydrate. See the full catalog for specs.
Can I request a Certificate of Analysis, TDS or MSDS?
Yes. A Certificate of Analysis is issued with every batch. Technical Data Sheets and Safety Data Sheets are available on request per grade — request these via the Downloads page or your RFQ.
How quickly do you respond to enquiries?
Our commercial team targets a response within one business day (Mon–Fri, 08:00–17:00 GST) of receiving your RFQ.
What packaging options are available?
Packaging varies by product — typically 25kg bags, 50kg bags, and 500kg–1000kg jumbo bags. Custom packaging can be arranged for large-volume contracts. Confirm exact options for your grade when requesting a quote.
What is your minimum order quantity (MOQ)?
MOQ varies by product and destination.
Needs input: confirm actual MOQ policy per category
Which Incoterms do you support?
Terms are confirmed per shipment.
Needs input: confirm which of FOB / CIF / CFR / EXW are actually offered
Can I request product samples?
Sample availability depends on the product and order context.
Needs input: confirm actual sample policy
Do you handle bulk / FCL shipments?
We support a range of order volumes.
Needs input: confirm FCL/bulk handling capability and typical volumes
Can suppliers register with Pegasus?
We're open to supplier partnerships that meet our quality and certification standards. Contact us with your company profile and product range.
Do you accept CVs / job applications?
Yes — we don't maintain a standing openings board, but we review CVs on an ongoing basis. See Careers for details.
Where is Pegasus located?
Our head office is at Burjuman Business Tower 18, Dubai, UAE. See the Contact page for full details.

Note for the Pegasus team: your original FAQ page had 40 well-targeted buyer questions, but every answer was the same copy-pasted generic paragraph. I've kept the strongest, most general questions above with honest answers built from facts already confirmed elsewhere on the site, and flagged a few where the real policy (MOQ, Incoterms, samples, FCL handling) needs to come from your team before publishing. The remaining ~28 product-specific questions (e.g. "Do you supply PP Homopolymer?") are good content but are largely redundant with the product catalog pages — worth deciding whether they belong here or should just link through to the relevant spec sheet.

Our commercial team is ready to help with your specific requirement.

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